Did you submit your international travel waiver?
Before accessing your free international data, you must first submit a travel waiver, confirming your acknowledgement that any charges from calls made abroad will be passed directly to you.
Access the travel waiver here: connectedmobile.co/travel-alert
I submitted my waiver, but still don't have data
When you're abroad, we connect you through local network partners. Sometimes your phone has to work a little harder to connect to the local networks and does not immediately connect. Or, it might lose connection in an elevator and not easily re-connect.
To force your phone to connect, you can do either of the below:
- Turn your phone off for 30 seconds. This will force a hard refresh of the cellular connection. Sure enough, it usually does the trick!
- You can also try dialing #766# from your phone and then press 'call'. This as well will refresh your connection.
These are the quickest options!
Still not working?
Shoot us a note and ask us to refresh your line. If your data is unlocked with the travel waiver, this almost ALWAYS does the trick when there's an issue. (email@example.com)