Getting Started

Receive your SIM, Activate your plan, and Keep your existing US phone number, if applicable

11 articles in this collection
Written by Gary

1) Create Free Account & Confirm Phone Compatibility

How do I sign up for Connected Mobile?

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Updated over a week ago

Which phones are compatible with the Connected Mobile?

You can check that your phone is compatible on our network

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Updated over a week ago

2) Receive SIM Card (Shipping/Pickup)

How long does it take to deliver my SIM card?

SIM card delivery time

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Updated over a week ago

How do I change my shipping address?

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Updated over a week ago

How much is expedited shipping in the US and abroad?

View expedited shipping rates by country

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Updated over a week ago

Who is the shipping carrier? Can I track my package?

Learn more about free and expedited shipping options for your SIM card delivery

Written by Gary
Updated over a week ago

3) Checkout & Activate Online

I was shared a referral code. Where do I put that?

Where to enter your referral code, promo code, or school discount code to save on your activation

Written by Gary
Updated over a week ago

How do I activate my SIM card?

Written by Gary
Updated over a week ago

Can I specify a certain area code or number?

You can select your area code during the activation flow

Written by Gary
Updated over a week ago

4) Optional: Transfer in Existing US Number, If Applicable

Can I keep my existing U.S. phone number if I switch to Connected Mobile?

You can transfer in your active US phone number from AT&T, Verizon, and other carriers in a matter of minutes. It's easy! Read how it works.

Written by Gary
Updated over a week ago

How do I transfer my phone number over from another carrier?

Learn how the port-in or "number transfer" process works to bring over your number from another US carrier.

Written by Gary
Updated over a week ago