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Getting Started
Getting Started
Receive your SIM, Activate your plan, and Keep your existing US phone number, if applicable
11 articles in this collection
Written by
Gary
1) Create Free Account & Confirm Phone Compatibility
How do I sign up for Connected Mobile?
Written by
Gary
Updated over a week ago
Which phones are compatible with the Connected Mobile?
You can check that your phone is compatible on our network
Written by
Gary
Updated over a week ago
2) Receive SIM Card (Shipping/Pickup)
How long does it take to deliver my SIM card?
SIM card delivery time
Written by
Gary
Updated over a week ago
How do I change my shipping address?
Written by
Gary
Updated over a week ago
How much is expedited shipping in the US and abroad?
View expedited shipping rates by country
Written by
Gary
Updated over a week ago
Who is the shipping carrier? Can I track my package?
Learn more about free and expedited shipping options for your SIM card delivery
Written by
Gary
Updated over a week ago
3) Checkout & Activate Online
I was shared a referral code. Where do I put that?
Where to enter your referral code, promo code, or school discount code to save on your activation
Written by
Gary
Updated over a week ago
How do I activate my SIM card?
Written by
Gary
Updated over a week ago
Can I specify a certain area code or number?
You can select your area code during the activation flow
Written by
Gary
Updated over a week ago
4) Optional: Transfer in Existing US Number, If Applicable
Can I keep my existing U.S. phone number if I switch to Connected Mobile?
You can transfer in your active US phone number from AT&T, Verizon, and other carriers in a matter of minutes. It's easy! Read how it works.
Written by
Gary
Updated over a week ago
How do I transfer my phone number over from another carrier?
Learn how the port-in or "number transfer" process works to bring over your number from another US carrier.
Written by
Gary
Updated over a week ago